Washington, D.C. – U.S. Consumer Product Safety Commission reports HP Chromebook 11 chargers being recalled by Hewlett-Packard Company (HP) and Google Inc. The charger can overheat and meat causing a possible fire and burn hazard.
Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Product Information
Name of product: HP Chromebook 11 power supply/charger
Units: About 145,000 units
Hazard: The computer’s charger can overheat and melt, posing fire and burn hazards.
Description: This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.
Incidents/Injuries: Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger.
Remedy: Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger.
Sold at: Best Buy stores nationwide and online at Amazon.com, bestbuy.com, Google Play at play.google.com, and HP Shopping at shopping.hp.com from October 2013 through November 2013 and included with the Chromebook 11 which sold for about $280.00.
Consumer Contact: Google toll-free at 866.628.1371 between 5:00am and 7:00pm PT seven days a week, or online at http://chromebook.com and click on the Chromebook link at the top of the page and then click on Support for more information.
Importer: Google Inc., of Mountain View, CA.
Distributor: Hewlett-Packard Company (HP), of Palo Alto, CA.
Manufactured in: China
About the U.S. Consumer Product Safety Commission
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually.
CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to help ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800.638.2772 or teletypewriter at 301.595.7054 for the hearing impaired.
